Refund, Return & Device Migration Policy | ZigmaLogic Studio

1. Taiwan Consumer Protection Act Digital Content Exception (No 7-Day Cooling-off Period)

1. Software products and licensing services offered by ZigmaLogic Studio (including but not limited to "Zilogon Pro Annual Ticket" and other digital applications) constitute non-tangible digital content (offline cryptographic license keys or digital service access). 2. According to Article 19, Paragraph 2 of Taiwan's Consumer Protection Act and Article 2, Subparagraph 5 of the "Regulations on Reasonable Exceptions to the Right of Rescission in Distance Sales", digital content delivered electronically with consumer prior consent is exempt from statutory rescission rights. 3. Once the activation license key has been generated based on your Device ID/order and delivered to your designated email, service delivery is deemed complete and irrevocable. Therefore, the 7-day unconditional refund does not apply.

2. Zero-Risk Device Migration Guarantee (Free License Transfer)

To provide absolute peace of mind, we proudly offer a Free Device Migration Guarantee: • If you replace your phone, experience hardware failure, or reinstall your OS during your 365-day license period, you DO NOT need to purchase another license. • Simple Migration: Email your ECPay order number, old Device ID, and new Device ID to xmanflasher@gmail.com. We will revoke the old key and issue a new replacement key for your new device within 24 hours free of charge.

3. Exceptions for System Incompatibility or Verified Technical Defects

If within 7 days of purchase you experience verifiable critical defects where: 1. Your device meets system requirements (Android 8.0+) but fails due to incompatible hardware IMU sensor drivers that cannot be patched within 48 hours; 2. Licensing servers experience non-recoverable errors; You may request a 100% refund. Upon verification, the payment will be credited back via the original ECPay payment method.

4. Refund Application Procedure & Contact Window

To request device license migration or report technical issues, please email our support team with: 1. ECPay Order Number. 2. Buyer Email and Name. 3. Phone Model, Android OS Version, and Zilogon Device ID. 4. Screenshot or description of the issue. • Contact Email: xmanflasher@gmail.com • Processing SLA: Under 24 business hours. Bank refunds reflect within 3-7 business days depending on the card issuer.

Merchant & Verification Inquiries

Merchant Name:

ZigmaLogic Studio (Operated by Ray Du)

Core Service / Product:

Zilogon Sports Science Pro Software Licensing (Monthly NT$ 290 / Annual NT$ 2,900)

Payment Processor:

ECPay Financial Technology Co., Ltd.

Customer & Business Contact:

xmanflasher@gmail.com

Governed by the laws of Taiwan (R.O.C.). Fully compliant with ECPay merchant requirements, Taiwan PDPA, and Consumer Protection Act digital commerce regulations.